PARLIAMENTARY WRITTEN QUESTION
Department for Work and Pensions: Standards (13 September 2017)

To ask the Secretary of State for Work and Pensions, with reference to the DWP response to FOI request 1740 on key performance indicators, if he will set out the wording of the key performance indicator referred to in the FOI response; and whether that the key performance indicator is provided to officials (a) taking initial decisions on benefit claims and (b) conducting mandatory reconsiderations.

Asked by:
Marsha De Cordova (Labour)

The wording of the key performance indicator was set out in the reply to Freedom of Information request 1740, that the honourable lady referred to. It is not provided to decision makers at either the initial decision or mandatory reconsideration stages.

Answered by:
Penny Mordaunt (Conservative)
11 October 2017