PARLIAMENTARY WRITTEN QUESTION
Smart Energy GB (22 March 2016)

To ask the Secretary of State for Energy and Climate Change, what plans she has to ensure that Smart Energy GB takes steps to reduce instances of engineers having to make more than one visit to an address because a customer was not at home.

Asked by:
Matthew Pennycook (Labour)

Smart Energy GB is responsible for providing a programme of national consumer engagement about the roll-out of smart meters in Great Britain. Its website provides information and advice to consumers about the installation process, including the need to be at the premises during the installation:

https://www.smartenergygb.org/en/how-to-get-a-smart-meter/the-installation-process.

In addition, energy suppliers are required under the Smart Meter Installation Code of Practice to ensure that their communications about the installation visit explain clearly to the customer that they need to be at the premises:

http://www.smicop.co.uk/SitePages/Home.aspx.

Answered by:
Andrea Leadsom (Conservative)
11 April 2016