PARLIAMENTARY WRITTEN QUESTION
(3 November 2025)

To ask the Secretary of State for Work and Pensions, whether his Department plans to increase the availability of the test digital service for applicants for (a) the Personal Independence Payment and (b) other benefits in (i) Horsham constituency and (ii) other areas.

Asked by:
John Milne (Liberal Democrat)

We are enabling customers to complete parts of their application online, as announced in the Pathways to Work Green Paper. We are also planning to increase the number of face-to-face assessments.

We are transforming the way in which DWP delivers services, including the provision of online and self-serve options, while protecting and improving other channels.

Answered by:
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