PARLIAMENTARY WRITTEN QUESTION
Jobcentres: Domestic Abuse (4 October 2024)

All Work Coaches new to DWP receive mandatory learning to support vulnerable customers and complex needs as part of their induction and onboarding. This includes completion of 30-minutes of self-paced learning on domestic abuse.

The Work Coach learning journey includes an additional 90-minutes of facilitated learning on domestic abuse. The aim of this learning is to explain what support we can offer to a victim, or survivor, of domestic abuse. After completing their facilitated learning Work Coaches have access to self-paced learning to enable them to continue to build their knowledge and understanding in their day-to-day role.