PARLIAMENTARY WRITTEN QUESTION
Telecommunications: Consumers (17 April 2024)

To ask the Secretary of State for Science, Innovation and Technology, with reference to her Department's press release entitled Further agreement with telecoms firms to protect vulnerable customers, published on 11 March 2024, whether she has had recent discussions with the Secretary of State for Health and Social Care on the definition of vulnerable.

Asked by:
Helen Morgan (Liberal Democrat)

DSIT is working closely with the Department for Health and Social Care (DHSC) regarding the Public Switched Telephone Network (PSTN) migration.

On 29 January, DSIT Ministers met with Ministerial counterparts from DHSC and the, Department for Levelling Up, Housing and Communities (DLUHC) to discuss Departmental responsibilities during the migration. The Departments have collectively agreed a Telecare National Action Plan (TNAP) outlining each Department’s role during the migration to ensure that telecare users and other vulnerable customers are protected. As set out in this action plan, DSIT has agreed to lead on defining vulnerability with support from DHSC and DLUHC.

For more information regarding the work to define vulnerability, I refer the Hon Member to the answers given to Question UIN 21918 and 21919 on 19^th April 2024.

Answered by:
Julia Lopez (Conservative)
22 April 2024