PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment: Appeals (9 November 2022)

Following an unsuccessful Mandatory Reconsideration, a claimant may appeal to the first-tier tribunal.

The Department for Work and Pensions and His Majesty’s Courts and Tribunals Service (HMCTS) have been working together to reduce delays in appeals being processed and heard.

For its part, the DWP has: (i) recruited additional appeals staff; and (ii) reviewed its approach to drafting appeal responses, which has improved productivity. We recognise the importance of getting appeals processed and back to HMCTS without delay. At the same time, HMCTS is developing a new digital system with a view to enabling faster processing of appeals and thereby offering a better service to appellants.