PARLIAMENTARY WRITTEN QUESTION
Social Security Benefits: North West (16 January 2020)

To ask the Secretary of State for Work and Pensions, how many claimants for (i) personal independent payment, (ii) employment and support allowance, (iii) universal credit in (a) Wallasey, (b) Wirral, (c) Merseyside and (d) the North West were transferred to the vulnerable persons team in each of the last 12 months.

Asked by:
Dame Angela Eagle (Labour)

I can confirm that the Department does not centrally hold the information requested.

DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. We are continuously reviewing and improving the service for vulnerable people to ensure that it is accessible and responsive to their needs.

Specific training and guidance is provided for all staff on working with different vulnerable groups. This includes developing the skills they need to support and communicate with a diverse range of customers, and specific training is provided for working with different vulnerable groups.

DWP staff have access to information on services and support available in their local area for vulnerable claimants and will signpost claimants to national and local organisations who provide specialist support.

Answered by:
Justin Tomlinson (Conservative)
21 January 2020