PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Telephone Services (28 March 2018)

To ask Mr Chancellor of the Exchequer, what the average number of calls has been to the HMRC Childcare system hotline per day since that hotline was established; and what the average length of each call has been.

Asked by:
Sir Desmond Swayne (Conservative)

The majority of parents use the childcare service without problems. Currently, on a typical day, fewer than 2% of parents see an error screen at some point.

As of 29 March 2018 the helpline receives on average 3,020 calls per day and the average length of each call was 04:24.

Answered by:
Elizabeth Truss (Conservative)
16 April 2018