PARLIAMENTARY WRITTEN QUESTION
Primary Care Support England (15 March 2018)

The Department does not hold authority over sanctions in relation to this contract. The contract is between NHS England and Capita Business Services Ltd. It is NHS England’s obligation as the contract holder to oversee service standards. NHS England advises that the contract contains a range of remedies to incentivise and address performance. These include the application of financial service credits where agreed levels of performance are not achieved and rectification processes to affect improvement in service performance where this falls below expected levels.