PARLIAMENTARY WRITTEN QUESTION
Primary Care Support England (15 March 2018)

To ask the Secretary of State for Health and Social Care, which Key Performance Indicators (KPI) apply to the GP payments area of work carried out by Primary Care Support England (PCSE); how often PCSE reported against those KPIs; which targets were reached and how many complaints were received on those targets in each of the last three years.

Asked by:
Mr James Frith (Labour)

Primary Care Support England services are provided by Capita Business Services Ltd under contract with NHS England. The contract contains service standards, including Key Performance Indicators (KPIs) that specify the agreed measurement and evaluation of performance delivery. The KPIs relating to patient registration, medical records, local performers list, local medical committee, pensions and general practitioner payments are attached.

NHS England closely monitors delivery of the services against these performance standards, which are reported by Capita on a monthly basis. However, information relating to targets and complaints is commercially sensitive and therefore we are unable to provide this information.

Answered by:
Steve Brine (Conservative)
23 March 2018