PARLIAMENTARY WRITTEN QUESTION
Probate: Telephone Services (19 February 2018)

To ask the Secretary of State for Justice, what support his Department provides, in addition to the probate and inheritance tax helpline, for vulnerable people and people with learning difficulties who are engaging with the probate process.

Asked by:
Rosie Duffield (Independent)

HMCTS Probate provides additional support to all customers, including vulnerable people and people with learning difficulties who are engaging in the Probate Process by way of advice on completing the application by experienced staff. Staff will provide guidance through published information on all aspects of the process that the applicant will have to go through. They will support customers attending Probate Offices and will address concerns raised by telephone or by email. It is not the role of HMCTS staff to provide legal advice.

Answered by:
Lucy Frazer (Conservative)
22 February 2018