PARLIAMENTARY WRITTEN QUESTION
Higher Education: Strikes (6 February 2018)
Question Asked
To ask the Secretary of State for Education, what consideration he has given to refund tuition fees to students whose lectures are cancelled as a result of strike action by lecturers.
Asked by:
Jonathan Reynolds (Labour)
Asked by:
Jonathan Reynolds (Labour)
Answer
Higher education (HE) providers are autonomous institutions. Responsibility for handling student complaints, in the first instance, is a matter for the relevant HE provider.
In addition, HE providers have responsibilities under consumer law, and the obligation for meeting these lies with the individual HE providers. The Competition and Markets Authority has produced guidance for providers on how they can meet their responsibilities under consumer law. This includes ensuring students are provided with clear and transparent terms and conditions and providers have accessible, clear and fair complaints procedures.
Answered by:
Mr Sam Gyimah (Liberal Democrat)
14 February 2018
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