PARLIAMENTARY WRITTEN QUESTION
Universal Credit: Publicity (2 February 2018)

Our data shows that over 99% of claimants using the Universal Credit Full Service make their claim online.

The Department uses multiple channels to publicise information for claimants about Universal Credit. These include:

• Posters and leaflets in jobcentres, including a recent campaign to raise awareness about availability of advances.

• Working closely with stakeholder organisations (many of whom interact with claimants, face to face and by telephone). This also includes working with local authorities as part of our on-going partnership to improve digital access and capability.

• Playing short videos in Post Offices and GP surgeries in high claimant areas, and also advertising in transport hubs and shopping precinct locations.

To further support claimants without internet access, all jobcentres across the country have Wi-Fi and computers available, including 8000 additional computers installed to support the introduction of Universal Credit. This provides access to digital channels in every jobcentre for claimants to use when they do not have access at home. A telephone helpline and face to face support are also available for claimants to make and manage a Universal Credit claim.