PARLIAMENTARY WRITTEN QUESTION
Jobcentre Plus: Training (14 December 2017)

To ask the Secretary of State for Work and Pensions, what steps his Department has taken to ensure staff at a JobCentre Plus are adequately trained in their duties to improve the level of claimant satisfaction rates.

Asked by:
Anna Turley (Labour)

The Department has effective processes to identify individual training needs, resulting in role specific learning, including the provision of excellent customer service. This is underpinned by workplace consolidation activities observed by managers, which supports individuals to continuously improve and develop their skills and knowledge.

Answered by:
Damian Hinds (Conservative)
19 December 2017