PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment: Complaints (30 November 2017)
Question Asked
To ask the Secretary of State for Work and Pensions, how many complaints have been made to his Department about Capita assessments for personal independence payments in each of the last five years.
Asked by:
Mr Toby Perkins (Labour)
Asked by:
Mr Toby Perkins (Labour)
Answer
When the Department receives a complaint regarding a Personal Independence Payment (PIP) assessment these are passed directly to Capita to provide a response. DWP do not collect data on these cases. Capita advise that they have received the following complaints regarding PIP: 2013 - 16.5% of caseload; 2014 - 3.8% caseload; 2015 – 1.1% caseload; 2016 – 1.5% caseload and 2017 (to October) - 1.6% caseload. These are inclusive of those cases received by DWP and forwarded on to Capita.
Answered by:
Sarah Newton (Conservative)
8 December 2017
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