PARLIAMENTARY WRITTEN QUESTION
Atos Healthcare: Complaints (24 October 2017)
Question Asked
To ask the Secretary of State for Work and Pensions, how many complaints have been made regarding Atos assessments for personal independence payments in each of the last five years.
Asked by:
Mr Toby Perkins (Labour)
Asked by:
Mr Toby Perkins (Labour)
Answer
From April 2013 to date, the Independent Assessment Services (formally Atos Healthcare) completed 2.3 million PIP assessments. The total number of complaints equates to less than 1% of the total number of assessments completed, as set out in the table below.
Year | Number of Complaints Received |
2013 | 558 |
2014 | 3554 |
2015 | 3442 |
2016 | 5834 |
2017 (to 30 Sept) | 4040 |
Total | 17428 |
Answered by:
Penny Mordaunt (Conservative)
30 October 2017
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