PARLIAMENTARY WRITTEN QUESTION
Govia Thameslink Railway (1 March 2017)
Question Asked
To ask the Secretary of State for Transport, how much and for what reasons compensation has been paid by Govia Thameslink to passengers under the Consumer Rights Act 2015.
Asked by:
Helen Hayes (Labour)
Asked by:
Helen Hayes (Labour)
Answer
The Government is not required to collect information on compensation paid by train operators to their customers under the Consumer Rights Act 2015, which came into force for all transport providers on 1 October 2016, and does not hold this information.
Answered by:
Paul Maynard (Conservative)
9 March 2017
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