PARLIAMENTARY WRITTEN QUESTION
Visas: Families (17 January 2017)
Question Asked
To ask the Secretary of State for the Home Department, what steps she is taking to ensure that the family visitor visa application process is clear and comprehensible to people using that process.
Asked by:
Anna Turley (Labour)
Asked by:
Anna Turley (Labour)
Answer
The Home Office website contains detailed guidance for customers on the process of applying for a visa.
Customer service is a key priority for UK Visas and Immigration, and the efficiency and effectiveness of the visa application process is kept under regular review, including by the Independent Chief Inspector of Borders and Immigration. Feedback from customers and partners assists us in continuously improving the services we offer. For example, during 2016 we rolled out a new and more intuitive online visa application process, Access UK.
Answered by:
Sir Robert Goodwill (Conservative)
25 April 2017
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