PARLIAMENTARY WRITTEN QUESTION
Wales and Borders Rail Franchise (28 November 2016)
Question Asked
To ask the Secretary of State for Transport, what assessment he has made of the levels of customer satisfaction of passengers of the Wales and Border rail franchise.
Asked by:
Chris Elmore (Labour)
Asked by:
Chris Elmore (Labour)
Answer
The standard assessment of the level of customer satisfaction for train companies across Great Britain is undertaken independently by Transport Focus.
Transport Focus undertake a National Rail Passenger Survey (NRPS) every six months. The latest results (Spring 2016) for Arriva Trains Wales reported overall satisfaction levels of 82%, unchanged from the result six months earlier.
Details are on the Transport Focus website, a link to the summary results is as follows:
Answered by:
Paul Maynard (Conservative)
6 December 2016
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