PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment (8 November 2016)

To ask the Secretary of State for Work and Pensions, how many calls have been made to the personal independence payment enquiry line in the last six months; and what the average waiting time was before those calls were answered.

Asked by:
Mr Toby Perkins (Labour)

The number of calls made to the Personal Independence Payment Enquiry line in the 6 month period from May 2016 to October 2016 was 1,455,474. The average speed of answer for calls received in the same period was 00:06:25.

Answered by:
Penny Mordaunt (Conservative)
17 November 2016