PARLIAMENTARY WRITTEN QUESTION
TNT (18 June 2014)

Ministers and officials in the Department for Business, Innovation and Skills (BIS) meet with officials from Ofcom, the independent regulator for postal services, on a regular basis to discuss a broad range of market issues. There have not been any specific discussions about TNT Post's service standards.

All postal operators are subject to regulatory conditions set by Ofcom. These regulatory conditions cover such things as the security and confidentiality of the mail that operators handle and ensure that effective complaints procedures are in place for consumers. More information about Ofcom's regulatory regime can be found on its website (www.ofcom.org.uk).