PARLIAMENTARY WRITTEN QUESTION
Passports (5 June 2014)

To ask the Secretary of State for the Home Department, whether HM Passport Office is meeting the 2013-14 performance targets (a) to process 99.5 per cent of straightforward passport applications within 10 working days, (b) where additional information is required from customers to process 93 per cent of applications within 29 working days, (c) to process 99.5 per cent of premium and fast track applications within four hours or seven days and (d) to achieve a customer satisfaction rating of at least 90 per cent.

Asked by:
Graham Stuart (Conservative)

In 2013/14 Her Majesty's Passport Office met its performance targets for straightforward
passport applications, non-straightforward passport applications and premium
and fast-track passport applications. In March 2014, Her Majesty's Passport Office
achieved its customer satisfaction target.

Answered by:
James Brokenshire (Conservative)
1 July 2014