PARLIAMENTARY WRITTEN QUESTION
Social Services: Complaints (21 July 2016)

To ask the Secretary of State for Health, how many complaints relating to the adult social care assessment process were made under the Local Authority Social Services and National Health Services Complaints (England) Regulations 2009 in each local authority area in each year since 2009-10.

Asked by:
Helen Whately (Conservative)

In 2014-15 local authorities in England met the (long and short term) needs of over 1.1 million adults. NHS Digital publishes information on social care activity, including by individual local authority. The most recent report and data (2014-15) are available at:

http://digital.nhs.uk/catalogue/PUB18663

Data for previous years are available at:

Activity 2009-10 http://digital.nhs.uk/pubs/carestats0910asr

Activity 2010-11 http://digital.nhs.uk/pubs/finalcarestats1011ssa

Activity 2011-12 http://digital.nhs.uk/catalogue/PUB10291

Activity 2012-13 http://digital.nhs.uk/catalogue/PUB13148

Activity 2013-14 http://digital.nhs.uk/catalogue/PUB16133

In 2014-15 there were over 1.8 million requests for local authority support from new clients. NHS Digital does not collect information on how many of these referrals came from general practitioners.

NHS Digital does not collect centrally data on the number of complaints relating to the needs assessment process, made under the Local Authority Social Services and National Health Services Complaints (England) Regulations 2009 in each local authority in England in each year since 2009-10.

Answered by:
David Mowat (Conservative)
5 September 2016