PARLIAMENTARY WRITTEN QUESTION
Jobcentres: Wales (7 March 2016)

To ask the Secretary of State for Work and Pensions, how many complaints have been received about services at (a) Penarth and (b) Cardiff Jobcentre Plus in the last 12 months; and what the general subjects of those complaints were.

Asked by:
Stephen Doughty (Labour)

In the last 12 months 8, 34 and 88 complaints have been received at Penarth Jobcentre, Alexander House Jobcentre, Cardiff and Charles Street Jobcentre, Cardiff, respectively.

The general subjects of complaints were: the relevance of information provided; whether claimants were treated with respect; the fairness of DWP policies; accessibility of the Department’s systems and services; whether it took too long to deliver the service and whether the Department got it wrong.

Answered by:
Priti Patel (Conservative)
10 March 2016