PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Telephone Services (9 February 2016)

To ask Mr Chancellor of the Exchequer, what recent discussions he has had with HM Revenue and Customs (HMRC) on that body's record of (a) call waiting times, (b) call handling and (c) the steps HMRC plans to take to increase the level of service to telephone customers.

Asked by:
Bridget Phillipson (Labour)

Treasury Ministers and officials have meetings with a wide variety of organisations in the public and private sectors as part of the process of policy development and delivery.

Details of ministerial and permanent secretary meetings with external organisations on departmental business are published on a quarterly basis and are available at:

http://www.hm-treasury.gov.uk/minister_hospitality.htm

Answered by:
Mr David Gauke (Independent)
29 February 2016