PARLIAMENTARY WRITTEN QUESTION
Compass Contracts (1 February 2016)

To ask the Secretary of State for the Home Department, what representations her Department has made to its contractors for the provision of asylum support services on potential breaches of contract by those contractors.

Asked by:
Stephen Doughty (Labour)

All Home Office contracts include performance standards, which are defined in the contract. These are the primary way in which the Home Office manages service delivery of the contracts.

The Home Office has a rigorous contract compliance regime in place to ensure that the required performance standards expected of all providers, as defined in the contracts, are met. This includes monthly contract management and quarterly strategic review meetings, as well as regular daily discussions with COMPASS providers’ operational delivery managers about day to day issues.The Home Office investigates complaints it receives from service users and third parties and works with contractors to ensure that any issues raised are addressed promptly.

Answered by:
James Brokenshire (Conservative)
9 February 2016