PARLIAMENTARY WRITTEN QUESTION
Jobcentres: Wirral (4 September 2015)

To ask the Secretary of State for Work and Pensions, what average time is taken to deal with appointments at (a) Birkenhead Jobcentre Plus and (b) Wallasey Jobcentre Plus; and how many claimants used services at the (i) Birkenhead and (ii) Wallasey location in the last 12 months.

Asked by:
Dame Angela Eagle (Labour)

Each claimant at any Jobcentre Plus is dealt with on an individual basis. However, there are standard appointment times at all Jobcentre Plus offices. The average interview time is 30 minutes per claimant.

At Birkenhead Jobcentre Plus approximately 4,758 claimants used Jobcentre Plus services in the last 12 months. At Wallasey Jobcentre Plus approximately 3,686 claimants used Jobcentre Plus services in the last 12 months.

Answered by:
Priti Patel (Conservative)
9 September 2015