PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Telephone Services (1 July 2015)

To ask Mr Chancellor of the Exchequer, what discussions he has had with HM Revenue and Customs officials on improving waiting times for members of the public calling that Department's self-assessment helpline.

Asked by:
Debbie Abrahams (Labour)

Ministers regularly meet with officials as part of the process of policy development and delivery.

HM Revenue and Customs has allocated £45 million, supporting the recruitment of an additional 3,000 customer service staff to answer calls and deal with customer correspondence.

Answered by:
Mr David Gauke (Independent)
6 July 2015