PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Telephone Services (1 July 2015)

To ask Mr Chancellor of the Exchequer, how many calls to the HM Revenue and Customs self-assessment helpline were (a) abandoned by callers and (b) answered after a period of (i) 15, (ii) 30 and (iii) 45 minutes in the latest year for which data are available.

Asked by:
Debbie Abrahams (Labour)

In December 2014, HMRC introduced a new telephony system and the data is not held in the format requested.

HMRC publish their performance data on a quarterly basis on Gov.UK.

Answered by:
Mr David Gauke (Independent)
6 July 2015