PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Telephone Services (1 July 2015)
Question Asked
To ask Mr Chancellor of the Exchequer, what proportion of calls to the HM Revenue and Customs self assessment helpline were abandoned without answer in each of the last three years; and what the median waiting time was for such abandoned calls.
Asked by:
Debbie Abrahams (Labour)
Asked by:
Debbie Abrahams (Labour)
Answer
Her Majesty’s Revenue and Customs publishes regular performance reports, which are available on Gov.uk.
Answered by:
Mr David Gauke (Independent)
6 July 2015
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