PARLIAMENTARY WRITTEN QUESTION
(9 September 2026)

To ask the Chancellor of the Exchequer, with reference to the Transformation Roadmap Update 2026, what the current percentage is of HMRC interactions with tax agents that take place digitally, against the target of 90% by 2030.

Asked by:
Mr Joshua Reynolds (Liberal Democrat)

HMRC publishes digital shift metrics as part of its aim for at least 90% of customer interactions to be completed through digital or automated channels by 2029/30.

HMRC published its latest digital shift metrics in the 2025/26 Annual Report and Accounts.

Answered by:
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