PARLIAMENTARY WRITTEN QUESTION
(8 September 2026)

To ask the Secretary of State for Environment, Food and Rural Affairs, what protections water companies are required to provide to customers whose bills increase following compulsory meter installation; whether South Staffs Water is required to identify potentially eligible customers proactively for WaterSure, social tariffs and other affordability support; and whether the Department holds data on how many customers affected by South Staffs Water's universal metering programme have received each form of support.

Asked by:
Wendy Morton (Conservative)

The adequacy of South Staffs Water's metering programme is assessed through the company's statutory Water Resources Management Plan and regulatory oversight arrangements. Defra does not hold a published forecast of household meter installations by local authority and financial year. Detailed delivery assumptions are a matter for the company and regulators.

Answered by:
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