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PARLIAMENTARY WRITTEN QUESTION
(2 September 2026)

Question Asked

To ask the Secretary of State for Work and Pensions, what training is provided to Jobcentre Plus work coaches on identifying and supporting jobseekers with dyslexia.

Asked by:
Juliet Campbell (Labour)

Answer

DWP recognises the importance of providing learning to enable all work coaches, to meet the needs of all our customers’, including those with dyslexia.

New to role Jobcentre Plus work coaches receive role specific learning, which:

  • provides a definition of dyslexia and explains the impacts this may have on customers
  • provides awareness of undiagnosed hidden disability
  • ensures learners understand both their Public Sector Equality Duty responsibilities, and how to support customers’ additional needs
  • enables staff to signpost customers to appropriate external specialist support.

All Work Coaches have access to and are supported with online point of need learning, which includes recognising the challenges faced by jobseekers with dyslexia and signposting to appropriate external support.


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