PARLIAMENTARY WRITTEN QUESTION
(28 August 2026)

Mandatory Reconsiderations (MR) offer claimants the opportunity to challenge decisions and provide additional information which may be relevant to their claim. We recognise that waiting for outcomes can be challenging for claimants.

Entitlement is usually from the date of claim, so if a decision is changed at MR, the amount awarded will be the same as if it were awarded at the initial decision stage. Arrears are paid as a lump sum, although payment can be staggered if that is the claimant’s preference.

We are allocating more decision makers to MRs to ensure decisions are made in as timely manner as possible.