PARLIAMENTARY WRITTEN QUESTION
(28 August 2026)

To ask the Secretary of State for Energy Security and Net Zero, what consumer protections are in place where newly installed heat pumps do not adequately meet consumers' heating needs and Building Regulations prevent the reinstallation of higher-carbon heating appliances.

Asked by:
Ben Goldsborough (Labour)

All government supported heat pump installations are required to be certified by the Microgeneration Certification Scheme (MCS). This provides consumers with access to additional redress routes within the MCS framework.

In the first instance, all consumers should raise their concerns with their installer, relevant consumer code or certification body.

We are committed to reforming the consumer protection system for Government supported home upgrades and are consulting on proposals.

Answered by:
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