PARLIAMENTARY WRITTEN QUESTION
(16 July 2026)

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help ensure that the terms and conditions attached to smart meter tariff benefits, including off-peak and free supply offers, are communicated transparently to consumers at the point of sign-up.

Asked by:
Sarah Green (Liberal Democrat)

Ofgem’s supply licence conditions require energy suppliers to take all reasonable steps to communicate the principal terms of an energy contract in plain and intelligible language.

Licence conditions also require suppliers to treat customers fairly, provide tariff information in a way that is complete, accurate and not misleading, and comply with rules on marketing, sales and contract information. Ofgem is responsible for monitoring and enforcing supplier compliance with these obligations.

Answered by:
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