PARLIAMENTARY WRITTEN QUESTION
(18 June 2026)
Question Asked
To ask the Secretary of State for Work and Pensions, what training is provided to Jobcentre staff on supporting claimants with hidden disabilities.
Asked by:
Josh Babarinde (Liberal Democrat)
Asked by:
Josh Babarinde (Liberal Democrat)
Answer
DWP recognises the importance of providing learning to enable all Jobcentre staff in customer contact roles to meet the needs of all our claimants, including those with hidden disabilities.
Jobcentre staff receive role specific learning, which:
- provides a definition of hidden disability and explains the impacts this may have on claimants
- gives examples of hidden disabilities and health conditions
- provides awareness of undiagnosed hidden disability
- ensures learners understand both their Public Sector Equality Duty responsibilities, and how to support claimants’ additional needs
- enables staff to signpost claimants to appropriate external specialist support.
Answered by:
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