PARLIAMENTARY WRITTEN QUESTION
(20 May 2026)

To ask the Secretary of State for Transport, what progress LNER has made on replacing passenger information screens at York and Newcastle stations since 17 December 2025; and what steps she is taking to enhance passenger information across LNER-managed stations.

Asked by:
Rebecca Smith (Conservative)

London North Eastern Railway (LNER) has completed the roll out of the very latest colour customer information screens, that also feature British Sign Language, on the main departure boards at York and Newcastle stations. LNER will replace customer information screens on platforms throughout these stations over the next two years. In addition, new ticket vending machines will transform how information is delivered, featuring dual-screen technology for an improved customer experience. This remains on track to be delivered by Spring 2027.

Answered by:
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