PARLIAMENTARY WRITTEN QUESTION
(25 March 2026)
Question Asked
To ask the Secretary of State for Business and Trade, what steps he is taking to ensure Royal Mail improves first- and second‑class delivery performance following Ofcom’s recent findings and fines.
Asked by:
David Williams (Labour)
Asked by:
David Williams (Labour)
Answer
Ofcom, as the independent regulator, is responsible for setting and enforcing Royal Mail’s service standards. I met senior officials from Ofcom on 11 March.
I met Royal Mail’s CEO, Alistair Cochrane, on 3 February to press him on making demonstrable improvements to service levels as a matter of urgency. I will continue to raise concerns with Royal Mail if the company’s quality of service does not improve.
Royal Mail has publicly committed to publishing a detailed deployment and quality of service improvement plan as soon as possible following the conclusion of its discussions with the Communication Workers Union.
Answered by:
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