PARLIAMENTARY WRITTEN QUESTION
(18 March 2026)
Question Asked
To ask the Secretary of State for Energy Security and Net Zero, what recourse is available to consumers where an installation of Solar Panels fails to meet safety standards.
Asked by:
Claire Young (Liberal Democrat)
Asked by:
Claire Young (Liberal Democrat)
Answer
Solar panels installed under Government support schemes require installers to be certified by the Microgeneration Certification Scheme. This requirement ensures installers, installations, and products meet the industry gold standard. Under MCS Redeveloped Scheme, customer complaints have been centralised and a Technical Supervisor recruited to further reinforce installation quality.
More broadly, consumers can seek general advice on UK consumer protection and routes to redress by contacting the Citizens Advice consumer service or visiting their website.
Answered by:
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