PARLIAMENTARY WRITTEN QUESTION
(3 March 2026)

To ask the Secretary of State for Work and Pensions, whether the Delivery Model Assessment undertaken by his Department for the new Jobs and Careers Service included an assessment of existing AI-powered technologies available in the private sector.

Asked by:
John Milne (Liberal Democrat)

For the new jobs and careers service the Department considered a range of delivery options and enabling technologies to support service design and delivery, including the potential role of digital and data‑driven tools such as automation and artificial intelligence.

The Department is preparing to undertake a market engagement exercise to understand the range of digital products and services that could support and enhance the Jobs and Career Service. The outcome of this engagement will help inform the future delivery strategy for the Jobs and Career Service.

Any consideration of AI‑powered solutions is subject to the Department’s established governance, assurance, and ethical frameworks, including requirements on data protection, security, transparency, and value for money. The Department continues to monitor developments in AI‑enabled technologies and will consider their appropriate use where they can safely and effectively support delivery of the Jobs and Careers Service.

Answered by:
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