PARLIAMENTARY WRITTEN QUESTION
(21 January 2026)
Question Asked
Asked by:
Jess Brown-Fuller (Liberal Democrat)
Answer
As of the end of December 2025, 402 cash equivalent transfer value (CETV) cases were outstanding. There will always be a number of CETV cases in progress at any given time, as new CETV applications are made.
Capita, the scheme administrator, is continuing to work through the most complex cases for members who have retired. Due to the level of complexity, 329 of these cases can only be processed clerically and the estimated average calculation times are between 20 and 30 hours per processed case.
The scheme administrator is working as quickly as possible to complete all outstanding cases. This issue remains a top priority for the department and the scheme administrator.
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