PARLIAMENTARY WRITTEN QUESTION
(15 December 2025)

To ask the Secretary of State for Business and Trade, what assessment he has made of the adequacy of Ofcom’s regulation of (a) Evri and (b) other parcel delivery companies on (i) the recruitment, vetting and oversight of self-employed couriers, (ii) the suitability and safety of vehicles used for parcel delivery and (iii) consumer protection and complaints resolution in the context of reports of ((A) lost, (B) delayed and (C) improperly delivered parcels; and whether he plans to strengthen regulatory requirements for such operators.

Asked by:
Dr Ellie Chowns (Green Party)

It is important that all parcel operators provide a good service to their customers and reduce the number of lost, delayed or improperly delivered parcels as far as possible. Evri and other parcel operators are independent businesses, and the government has no role in their operational decisions. All delivery companies must comply with employment and traffic or vehicle safety obligations.

Ofcom, the independent regulator for postal services, requires that all operators have a straightforward, accessible, and affordable complaints process. It does not regulate the employment models of Evri or other delivery companies.

Answered by:
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