PARLIAMENTARY WRITTEN QUESTION
(10 December 2025)
Question Asked
To ask the Secretary of State for Transport, for what reason the West Midlands Railway student season ticket is not available to purchase from ticket offices.
Asked by:
Cat Eccles (Labour)
Asked by:
Cat Eccles (Labour)
Answer
Due to the complexities of the discount, the three different sales cycles throughout the year, the customer service involved, student verification and the level of product knowledge needed, this has to be managed by a specialist team at West Midlands Trains’ (WMT) Head Office.
The tickets are sold via a separate E-commerce platform. All orders are then checked, processed, and fulfilled by this team. All customer service tasks, including those around refunds, are also managed in house at WMT Head Office.
Answered by:
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