PARLIAMENTARY WRITTEN QUESTION
(10 December 2025)
Question Asked
To ask the Secretary of State for Transport, what assessment she has made of which rail fares offered by DfT managed train operating companies are not available to purchase from ticket offices.
Asked by:
Cat Eccles (Labour)
Asked by:
Cat Eccles (Labour)
Answer
The move to Great British Railways will enable passengers to receive a more consistent offer across the network, and we are already taking steps to overhaul the complex fares and ticketing system and make it easier and simpler for passengers to trust they are buying the right ticket and getting the best fare for their journey.
As modern ticketing and payment methods roll out more widely on the railways, we will ensure that all passengers, including those who need to use cash or do not have access to smartphones or the internet, are able to buy a ticket across the different retail options.
Answered by:
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