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PARLIAMENTARY WRITTEN QUESTION
(11 November 2025)

Question Asked

To ask the Secretary of State for Energy Security and Net Zero, what support is available to households requiring removal of spray foam insulation installed under government grant schemes.

Asked by:
Mr Lee Dillon (Liberal Democrat)

Answer

In any instance where insulation is installed improperly under a government-backed scheme, consumers are entitled to remediation by their installer or, failing that, the insurance-backed guarantee. Where the measure has not been installed correctly, homeowners should contact their installer or use the TrustMark dispute resolution process to seek redress (https://www.trustmark.org.uk/homeowner/information-guidance/if-things-go-wrong).

As part of the Warm Homes Plan, Government is reviewing the entire landscape - from how installers work in people’s homes to where homeowners turn for rapid action and enforcement if things go wrong. We are planning to consult on proposals for retrofit system reform early next year.


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