PARLIAMENTARY WRITTEN QUESTION
(10 November 2025)
Question Asked
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of consumer protection for customers using third party airline aggregators.
Asked by:
Dr Lauren Sullivan (Labour)
Asked by:
Dr Lauren Sullivan (Labour)
Answer
Third party airline aggregators operating in the UK are subject to consumer rights legislation.
The Digital Markets, Competition and Consumers (DMCCA) Act 2024 requires traders, including airline aggregators, to display prices inclusive of all taxes and unavoidable charges before payment is made. Prices must be accurate and not misleading. Failure to do this may be taken as an unfair trading practice and constitute an offence.
Airline aggregators must also comply with provisions in the Consumer Rights Act 2015 which prohibits the use of unfair contract terms.
Answered by:
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