PARLIAMENTARY WRITTEN QUESTION
(30 October 2025)

To ask the Secretary of State for Science, Innovation and Technology what discussions he has had with Ofcom on ensuring that (a) (i) broadband and (ii) telephone customers who do not move suppliers at the end of their contract are not charged more; and (b) providers automatically apply the best available tariff without requiring customers to renegotiate.

Asked by:
Dr Scott Arthur (Labour)

Ordinary people need to feel empowered when interacting with the telecoms market so they can be confident that they are getting a fair deal, and shop around and change provider if they need to. DSIT’s Secretary of State, the Rt Honourable Liz Kendall, wrote to Ofcom’s CEO on 31st October to ask for its assessment of telecoms consumer protections and what further action should be taken.

Answered by:
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