PARLIAMENTARY WRITTEN QUESTION
(21 October 2025)

To ask the Secretary of State for Work and Pensions, whether his Department will make an assessment of the potential impact of allowing private sector organisations to access the Tell Us Once service on (a) the administrative burden on bereaved families and (b) the level of communications from companies to deceased individuals.

Asked by:
David Williams (Labour)

Following previous discussions with the Minister for Lords and the Minister for Transformation, Tell Us Once is currently exploring opportunities to expand its existing service offering. The existing capabilities of the system are being investigated to assess whether wider expansion would be viable, or if further digital investment is needed. Digital improvements will assist the service to expand further into the Public Sector with potential opportunity for expansion outside of the Public Sector in the future.

Included in this system assessment is the existing citizen communication route for the bereaved and whether this is meeting user expectations and reducing the administration burden.

The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.

Answered by:
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