PARLIAMENTARY WRITTEN QUESTION
(20 October 2025)

To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the potential merits of implementing a comprehensive redress scheme for consumers (a) installing and (b) retrofitting low carbon technologies.

Asked by:
Pippa Heylings (Liberal Democrat)

This government’s main priority is protecting consumers and the homes they live in, and we will continue to fight for reform of a system which is clearly not fit for purpose.

The reform will involve rapidly changing the landscape of regulation, spanning from how installers working in people’s homes are certified and monitored, to where homeowners turn to for rapid action and enforcement if things go wrong. This work is already underway, but we will set out plans for root and branch reform as part of the Warm Homes Plan, which will be published soon.

Answered by:
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